BSBTWK502 Manage team effectiveness

Release: 1

BSBTWK502 Manage team effectiveness Date this document was generated: 4 November 2020

Approved Page 2 of 4

© Commonwealth of Australia, 2020 PwC’s Skills for Australia

BSBTWK502 Manage team effectiveness

Modification History

Release Comments

Release 1 This version first released with BSB Business Services Training Package Version 7.0.


This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using

complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Teamwork and Relationships

Elements and Performance Criteria


Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team

performance plan

1.1 Identify team purpose, roles, and responsibilities according to

organisational and task objectives

1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team

1.3 Support team members in meeting expected performance outcomes

2. Develop and facilitate

team cohesion

2.1 Develop strategies for facilitating team member input into

planning, decision making and operational aspects of team tasks

2.2 Develop or modify policies and procedures for promoting team

member accountability for personal work and team tasks

BSBTWK502 Manage team effectiveness Date this document was generated: 4 November 2020

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© Commonwealth of Australia, 2020 PwC’s Skills for Australia


2.3 Provide feedback to team members on team effort and contributions

2.4 Develop processes for identifying and addressing issues, concerns and problems identified by team members

3. Facilitate teamwork 3.1 Encourage team members to participate in and to take

responsibility for team activities

3.2 Support the team in identifying and resolving work performance


3.3 Promote work team collaboration through individual behaviour

4. Liaise with stakeholders

4.1 Establish and maintain open communication processes with relevant stakeholders

4.2 Communicate information from line management to the team

4.3 Communicate and follow-up unresolved issues, concerns and

problems raised by team members with line management

4.4 Address unresolved issues, concerns and problems raised by stakeholders

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.


Reading  Analyses and interprets textual information from the organisation’s policies, goals and objectives to establish team

goals or to determine corrective action

Writing  Prepares workplace documentation that communicates complex information clearly and effectively

Oral Communication  Engages in discussions or provides information using appropriate vocabulary and non-verbal features

 Uses listening and questioning techniques to confirm understanding and to engage the audience

Enterprise and initiative

 Identifies how own role contributes to broader organisational goals

 Modifies or develops policies and procedures to achieve organisational goals

Teamwork  Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders

 Uses interpersonal skills to gain trust and confidence of team and provides feedback to others in forms that can be understood and

BSBTWK502 Manage team effectiveness Date this document was generated: 4 November 2020

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© Commonwealth of Australia, 2020 PwC’s Skills for Australia


 Adapts personal communication style to build positive working relationships and to show respect for the opinions, values and

particular needs of others

Planning and organising

 Develops, implements and monitors plans and processes to ensure team effectiveness

 Monitors and actively supports processes and development activities to ensure the team is focused on work outcomes

 Plans for unexpected outcomes and implements creative responses

to overcome challenges

Unit Mapping Information

Supersedes and is equivalent to BSBWOR502 Lead and manage team effectiveness.

Supersedes but is not equivalent to:

 BSBMGT520 Plan and manage the flexible workforce

 BSBWRK409 Prepare for and participate in dispute resolution.


Companion Volume Implementation Guide is found on VETNet –

  • BSBTWK502 Manage team effectiveness
  • Modification History
  • Application
  • Unit Sector
  • Elements and Performance Criteria
  • Foundation Skills
  • Unit Mapping Information
  • Links
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