BSBTWK502Week4.pptx
Topic 1: Insert topic title
Topic 3: Facilitate teamwork and liaise with stakeholders
MANAGEMENT COMMUNICATION
This can be verbal or written communication to the team leader or members of the team.
Effective interpersonal communication processes are essential to the establishment and maintenance of effective teams.
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BSBTWK502 Manage team effectiveness
Topic 3: Facilitate teamwork and liaise with stakeholders
ACTIVITY: WATCH
Watch these video about open communication and communications and leadership.
Video: (03:01)
Video: (05:48)
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BSBTWK502 Manage team effectiveness
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Topic 1: Insert topic title
Topic 3: Facilitate teamwork and liaise with stakeholders
CONFLICT
Organisational procedures, systems, policies, codes of conduct, documentation and processes ensure that correct steps are taken if a conflict arises.
Managers must try to resolve any issues, but unresolved issues must also be addressed so that team morale and work activities can continue.
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BSBTWK502 Manage team effectiveness
Topic 3: Facilitate teamwork and liaise with stakeholders
ACTIVITY: RESEARCH AND DISCUSS
In the group teams, search on the Internet for conflict resolution strategies. Brainstorm with the team to create a comprehensive list to help resolve problems within the team.
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BSBTWK502 Manage team effectiveness
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Topic 1: Insert topic title
Topic 3: Facilitate teamwork and liaise with stakeholders
ADDRESS UNRESOLVED PROBLEMS
Conflicts are not bad if they are resolved quickly and as effectively as possible.
Resolving conflicts can have negative or positive outcomes.
The gist of addressing any conflict is to hope that ideas, opinions and thoughts are discussed as openly or honestly as possible as long as it is done with respect and integrity.
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BSBTWK502 Manage team effectiveness
Topic 3: Facilitate teamwork and liaise with stakeholders
ACTIVITY: READ
Conflict Resolution, Using the "Interest-Based Relational" Approach:
3 Techniques for Building Consensus:
Take any notes to summarise what you have read and keep for future reference.
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BSBTWK502 Manage team effectiveness
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Topic 3: Facilitate teamwork and liaise with stakeholders
ACTIVITY: BRAINSTORM
Brainstorm the process, strategies and workplace situation you learnt in this unit. Use the information to complete the table to demonstrate your understanding of how you will manage team effectiveness. For each task identify which business policies and procedures or relevant document you will use. Also, determine three strategies of how you will manage the task.
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