Phone number

Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues.

Work Experience

Operation Generalist

Frontier Communications – Saint Petersburg, FL

January 2016 to Present

· Provided technical support to end-users and responded to email and telephone requests for technicalassistance.

· Design, build and/or test new systems, processes or services

· Respond to requests for new services

· Document workflow of processes within the organization

· Investigate, research and troubleshoot more complex IT related issues

· Perform new user IT training and communication of IT policies and standards

· Perform scheduled departmental audits and report findings to management

Sr. Admissions Advisor

Ultimate Medical Academy – Tampa, FL

January 2015 to January 2016

· Speak directly with prospective students, over the phone, to help them learn more about the schooland programs.

· Responsible for sharing program details, facts and figures, and answering a wide array of questions.

· Assist new students through the enrollment and orientation processes to ensure they are successfulthrough the first two weeks of class.

· Assist with career placement.

· Assist the director with hiring and training new advisers.

· Experience developing and implementing comprehensive college recruiting program.

· Capacities to source, screen, and select candidates based upon strategic qualification criteria

· Abilities to conduct interviews, train interviewers, and facilitate decision-making regarding offers.

Medical Biller

NCO Financial – Lakeland, FL

January 2014 to January 2015

· Take the data provided by the medical coders and use it to compile and submit claims to insurancecompanies subsequently bill patients.

· Using coded data to produce and submit claims to insurance companies

Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid.

· Reviewing and appealing unpaid and denied claims

· Verifying patients' insurance coverage

· Answering patients' billing questions

· Handling collections on unpaid accounts

· Managing the facility's Accounts Receivable reports

Patient Advocate

Simply Healthcare Plans – Davenport, FL

March 2013 to January 2014

Davenport, FL

· Organizes and maintains records on each patient and updates information on an ongoing basis, inaccordance with Company policy and HIPAA regulations.

· Day-to-day administrative tasks such as maintaining information files and processing paperwork.

· Collect and review patient information to determine patient's eligibility for Medicaid and charityprograms

Customer Service Representative

Bright House Networks – Auburndale, FL

February 2011 to March 2013

Analyze customer issues, determine causes and initiate corrective actions

· Prepare solutions and ensure retention of all customers and associate business.

· Ensure optimal level of transactions for customers and ensure absence of all issues in a call center.


Warner University – Lake Wales, FL

Keiser University- Lakeland FL October 2022 – Current

High school diploma


· Software Troubleshooting


· Talent Acquisition

· Recruiting

· Technical Support

· Microsoft Windows

· Desktop Support

· Active Directory

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